Frequently asked questions
FAQ
Where are you based?
We are proud to be based in West Yorkshire, offering our services to clients locally and beyond. We are more than happy to accommodate events outside of this area, for a travel fee of £50 or more, depending on the distance.
Do you offer delivery & setup?
Yes, we offer delivery and setup services for all our events. Our delivery and setup fee is £100, and it is included in all of our invoices. This fee ensures that your event decorations are delivered safely and set up professionally, allowing you to relax and enjoy your special occasion without any hassle.
Can I see examples of your work?
Yes, absolutely! Check out our 'Inspiration Gallery' where you can view examples of our previous work. Click here to explore our gallery and get inspired for your upcoming event!
How do I contact you?
For any enquiries, you can reach out to us via email using our contact page here. Alternatively, feel free to give us a call at 07403292072. We're here to help and would love to hear from you!
What types of events do you cater to?
We cater to a wide range of events, including weddings, birthdays, corporate events, baby showers, bridal showers, anniversaries, themed parties, and more! Whether it's an intimate gathering or a large-scale celebration, we're here to bring your vision to life and make your event unforgettable.
How do I place an order?
To place an order, simply fill out our online booking form. Once we receive your completed form, we'll promptly reach out to confirm availability for your desired date. After receiving your deposit, we'll provide you with a mock-up design for approval or any necessary changes, along with your invoice. We would love to be a part of your special day!
What are your terms & conditions?
Our terms and conditions are as follows:
- Deposit Policy: A 50% non-refundable deposit is required to reserve your date. This deposit must be paid within 48 hours of receiving your invoice.
- Final Payment: Your invoice must be paid in full two weeks before the event date to guarantee delivery, setup, and execution.
- Payment Methods: We accept payments securely through PayPal, which will be included in your invoice.
- Refund Policy: We do not offer refunds of the full amount under any circumstances. The 50% deposit is non-refundable to secure your date and cover initial planning and preparation costs.
Please review these terms carefully and feel free to reach out to us with any questions or concerns. We're here to ensure your event planning process goes smoothly.